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If a shop is not live, the reason is typically a configuration or settings problem. Below we have listed the most common problems and excplain what you can do to solve them.

 

No Payment System

Every shop needs to have a payment system which is used to charge customers. A shop owner needs to select at least one payment systems, which is done in the admin interface under Company / Settings / Payment settings.

payment systems

Typically, a payment interface is pre-defined and others can be added via the app store using the following link:

https://apps.flickrocket.com

If you are not using Flickrocket for payment processing, you will need to have an account with the payment system you are using.

 

No active theme/domain (regular user)

Every shop needs to be linked to a domain with a theme. The domain can either be a numeric FlickRocket domain (e.g. 12345678.flickrocket.com), a vanity domain (e.g. myshop.flickrocket.com) or a custom domain (www.myshop.com).

If no domain/theme is configured, this can be done in the admin interface under shop/themes.

theme selection

Select the theme and click on Edit in the Integration column.

set shop domain

Additional themes can be obtained from the theme store at the following link:

https://themes.flickrocket.com

For more information about using custom domains see the following link:

https://www.flickrocket.com/en/forum/integration-questions/5-how-to-use-a-custom-domain-for-the-shop

 

No active theme/domain (restricted company)

Every shop of a testricted company (e.g. selling age restricted content) needs to be linked to a non FlickRocket domain with a theme, such as www.myshop.com. 

If no domain/theme is configured, this can be done in the admin interface under shop/themes.

theme selection
Select the theme and click on Edit in the Integration column.

set shop domain

Additional themes can be obtained from the theme store at the following link: 

https://themes.flickrocket.com

For more information about using custom domains see the following link:

https://www.flickrocket.com/en/forum/integration-questions/5-how-to-use-a-custom-domain-for-the-shop

 

Limited access mode

Shops can be restricted from public access be switching it to “Limited access mode”. After doing this, only admins can access the shop after logging in. This is most often done before the launch of a shop to prevent end users accessing the unfinished shop.

The “Limited access mode can be enabled/disabled in the admin interface under Shop / Themes / <theme> / Edit Integration.

Limited access

 

No products

Every shop needs to offer products for sale. Digital products are typically added using the FlickRocket Content Tools which are available as standalone software packages or via web browser.

Flickrocket Content Tools (Windows): Download here

Flickrocket Content Tools (MacOS): Download here

The web version is started from admin interface’s main page:

Quick menu

The FlickRocket Content Tools guide you through all settings required to properly set up a new product. Alternatively you can also create/edit products under the Products menu.

New product

The product list also shows the current status of your products. If set up correctly, it should show a “Live” status.

Please note that only using Flickrocket’s sample products will still lead to the “No products” warning.

 

Account disabled

Shop accounts can become disabled for a number of reasons as listed below. If you think this is wrong or you have solved the problem, you can contact Flickrocket at This email address is being protected from spambots. You need JavaScript enabled to view it. and ask for a review of the account status.

Reasons for disabled accounts:

  • Repeated failures/no responses when FlickRocket contacts shop owner
  • Repeated payment failures of open invoices
  • Repeated complaints from customers when Flickrocket payment system is used
  • Violations of Flickrocket’s terms of use (e.g. offering illegal goods, services or content)
  • Invalid company data (e.g. missing address)

 

Company data incomplete

Each shop needs to enter full and correct company details (name, address). This is required because this information is listed in the shop and the sales confirmation data, which is a legal requirement in most countries.

The company data can be entered under Company -> Settings -> Company data.

Company data

 

Incomplete products

Every shops needs to have products configured to go live. Besides the creation of the products, the following required settings are mandatory.

 

No themes assigned

Every product to be sold needs to be assigned to one, multiple or all themes. Without this assignment, the product doesn’t show up in the shop and cannot be sold.

The theme assignment is done either in the Flickrocket Content Tools or in the admin interface in the Product settings.

theme assignment

 

No price/license defined

Every product needs to have a price for which it is sold. 

For digital content, the price is bound to a license which defines what the customer may/can do with the content (e.g. 24h rental, permanent access, etc.).

For digital products, variable products or products with multiple options, multiple prices can be assigned.

Prices are defined either with the FlickRocket Content Tools or in the product settings. 

assign licenses prices

You can select from pre-defined price models or create your own price models under Shop / Prices / Sales Items.

price definiton

Prices can be changed at any time and you can also specify “comparing prices” (e.g. if you do special offers).

 

Set to unavailable

Products can be set to a release schedule like “Do not make available”, “Make available at certain date” (with or without pre-order capability) or “Make available immediately”. 

Products are only available if the release schedule is set to “Make available immediately” or “Make available at certain date” if the date is in the past or pre-order is active.

These settings can be changed in the Flickrocket Content Tools or in the product settings.

availability

 

Missing shipping options

If you have defined physical products, you also need to define the shipping prices. This is done in the admin interface under Shop / Prices / Shipping Prices.

Shipping prices

If no shipping prices are defined, the products are not offered in the shop.

 

Upload/processing wasn’t completed

Digital products such as video, audio, packages, ebooks, etc. can only become active after the content has been uploaded and the server side processing is finished.

The upload usually happens with the FlickRocket Content Tools which are available as a desktop version (Windows and MacOS) and a web version.

The upload/processing incomplete message means that either no content was uploaded or that the uploaded content was not processed yet.

When an uploaded content completes processing or an error happens, you will receive an email notification with more details.